Travel Partners Credit Request Form

Travel Partners Credit Request

Club Med offer the credit option to your client when their booking is affected by the Australian or New Zealand Government international travel restrictions.

For departures between 18 September 2021 – 17 December 2021, if your client wishes to cancel their reservation and receive a Future Travel Credit for the full amount they have paid for the resort, transfers, and any Club Med resort services such as Baby Club, Petit Club, excursions, spa packages, or private sports lessons, please fill in the form below. The Future Travel Credit is valid for travel by the following dates:

a) Booking made for travel dates up until 31 October 2021

New travel dates must be completed by 30 April 2022 for Snow resorts OR 31 October 2022 for Sun resorts.

b) Booking made for travel dates from 1 November 2021 to 16 December 2022

New travel dates must be completed by 30 April 2023 for travel to any Club Med resorts.

If your client has booked flights with us, we will work with your client’s nominated airline and advise you of your client’s options. This will be determined by their own booking terms and conditions.

Once your client’s booking is cancelled, we will send you a credit letter outlining the credit amount and detailed Terms & Conditions. Credits are not transferable or redeemable for cash.

Please note we will be opening sales for travel dates between 1 November 2022 and 30 April 2023 earlier than usual (see below). Sales will open exclusively to our valued credit holders on 3 November 2021 for Japan Ski resorts, and 2 December 2021 for Asia Snow & Sun resorts. This exclusive access to dates and prices will ensure your client remains our top priority and gets the best option before the open market.

Sales opening dates

  • 3 November 21 – Ski resorts in Japan
  • 1 December 21 – Ski resorts in Asia & Canada + Asia Sun resorts
  • Late January 22 – Ski & Sun resorts in Europe