Credit Request Form

Future Travel Credit Request

Request to cancel your upcoming stay and receive a credit via the form below

Club Med offer the credit option to you when your booking is affected by the Australian or New Zealand Government international travel restrictions.

If you have made your booking through a Travel agent, please contact your travel agent directly to discuss your options.

If you have made your booking through Club Med directly – either online or through our Call Center, please call us directly on 1800 258 263 if you hold a booking less than 30 days before your departure date.

For all other departures before 17 September 2021, if you wish to cancel your reservation and receive a Future Travel Credit for the full amount you have paid for the resort, transfers, and any Club Med resort services such as Baby Club, Petit Club, excursions, spa packages, or private sports lessons, please fill in the form below with your travel information. The Future Travel Credit is valid for travel by the following dates:

a) Booking made for travel dates up until 31 October 2021 New travel dates must be completed by 30 April 2022 for SKI resorts OR 31 October 2022 for SUN resorts.

b) Booking made for travel dates from 01 November 2021 to 16 December 2022 New travel dates must be completed by 30 April 2023 for travel to any Club Med resorts.

If you have booked flights with us, we will work with your nominated airline and advise you of your options.  This will be determined by their own booking terms and conditions.

Once your booking is cancelled, we will email you a credit letter outlining the credit amount and detailed Terms & Conditions. Credits are not transferable or redeemable for cash.

Please note we will be opening sales for travel dates between NOV 2022 – APR 2023 earlier than usual (see below). Sales will open exclusively to our valued credit holders on Wednesday 3rd November 2021 for Japan Ski resorts, and Wednesday 02nd December 2021 for Asia Ski & Sun resorts. This exclusive access to dates and prices will ensure you will remain our top priority and you get the best option available for the holiday you deserve, before the open market. If you are opting to rebook a like for like holiday and you are due to depart in November or December 2021, we will issue you a Future Travel Credit to redeem when sales open

Sales opening dates

  • 03 November 21 – Ski resorts in Japan
  • 01 December 21 – Ski resorts in Asia & Canada + Asia Sun resorts
  • Late January 22 – Ski & Sun resorts in Europe